When you use our website, contact us, request information, or schedule a tour or preliminary assessment, we may collect information such as:

• Your name
• Telephone number
• Email address
• Preferred method of contact
• Information about the individual for whom care is being sought
• Anticipated timing for care
• General care needs
• Information voluntarily included in a message or inquiry
• Website usage information, such as browser type, device type, pages visited, and similar technical information

Information submitted through our website may be used to:

• Respond to inquiries
• Schedule tours or conversations
• Conduct preliminary discussions regarding care needs
• Provide information about Maltby Manor services
• Determine whether further assessment may be appropriate
• Communicate with prospective residents, residents, family members, or authorized representatives
• Improve our website and services
• Meet applicable legal, regulatory, and recordkeeping requirements

Some inquiries may include information concerning a prospective resident's health, mobility, medications, memory, personal-care needs, or other care-related information.

Maltby Manor treats this information as sensitive and limits its use to purposes reasonably necessary to respond to the inquiry, evaluate potential care needs, communicate with authorized persons, and comply with applicable law.

We may share information when reasonably necessary with:

• Authorized Maltby Manor staff
• Healthcare professionals involved in an individual's care
• Service providers that help operate our website or communications systems
• Government or regulatory agencies when required by law
• Other persons specifically authorized by the resident or prospective resident

Our website may use cookies or similar technologies to help the website function properly, understand how visitors use the site, and improve website performance.

Where required by law, visitors will be provided appropriate choices regarding optional tracking technologies.

Maltby Manor uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Please note that no website or electronic transmission system can be guaranteed to be completely secure.

You may contact Maltby Manor to:

• Ask what information we maintain about you
• Request correction of inaccurate information
• Request deletion when applicable
• Withdraw certain permissions when permitted by law
• Ask questions about how your information is handled

Some information may need to be retained when required by law or necessary for legitimate healthcare, regulatory, or business purposes.